SHIPPING & ORDER PROCESSING
WHAT IS YOUR SHIPPING POLICY?
Arkrocket offers free ground shipping for all items. Free shipping is valid on standard ground shipping for orders with delivery addresses in the U.S. only. Not valid for international delivery addresses or U.S. territories, P.O. Boxes, and APO/FPO addresses. Orders shipped to addresses outside the U.S. will be charged standard shipping rates and may be subject to additional shipping fees, taxes or duties. Offer does not apply to previous orders and is subject to change without notice.
HOW ARE ORDERS SHIPPED?
All orders are shipped via ground shipping. Orders will be shipped via major mail carriers, including UPS, FedEx, and the United States Postal Service. We are unable to provide the option to select your carrier of choice.
DO YOU OFFER EXPEDITED SHIPPING?
We are currently unable to offer expedited shipping. We apologize for any inconveniences this might cause.
HOW LONG AFTER PLACING MY ORDER WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Typically, orders are processed within 1-3 business days, then take 2-8 business days to ship to your address. These are estimates only. Actual shipping time frames are determined by the method of shipment, specific carrier, and transit time to your area. We are unable to control delays due to inclement weather, shipping damage or carrier related reasons.
MAY I CANCEL/MODIFY MY ORDER ONCE IT HAS BEEN PLACED?
We strive to fulfill your order as quickly as possible, which is usually between 1-3 business days. Once an order has been processed, unfortunately it is not possible to make changes. This includes changes to the delivery address. Please contact our consumer support hotline at orders@arkrocket.com or call 1-678-731-7040 for assistance. We are available Monday through Friday between the hours of 10 am and 5 pm EST.